Shipping

US & HK

  • Orders are shipped on the next business day from the day of order (excluding holidays).
  • Orders would be delivered within 2-5 business days from the day of order, arrival date are determined by destination at point of purchase and shipping method. (excluding holidays)  

International:

  • Orders are shipped on the next business day from the day of order (excluding holidays).
  • Orders would be delivered within 5-10 business days from the day of order, arrival date are determined by destination at point of purchase and shipping method. (excluding holidays)  

Remarks: Please be aware that International deliveries may be charged import duties and taxes on receipt of your package and ensure the following to avoid dispatch delays:

  • You will be available to sign for your order at the shipping address between Monday to Friday, 9am-5pm
  • If a parcel is returned, because the address was incomplete or incorrect, because you refused to accept it or because you didn't pick it up at the collection point in time, you will be charged for the shipping costs back to hard graft.

 

Custom Duties and import taxes

  • Prices displayed on the website are exclusive of duties and taxes. At this moment, all custom duties and import taxes will be paid on a Delivery Duty Unpaid (DDU) basis, which also applies to orders that qualify for free shipping.
  • These charges will be based on the total merchandise value and shipping destination before any discounts have been applied. Please note these charges are passed to your local customs’ authorities, and therefore are non-refundable.

 

Delivery Duty Unpaid (DDU)

  • Shipping on a DDU (Delivery Duty Unpaid) basis means that import taxes and duties will not be shown on the Check Out page. It is the sole responsibility of the customer to bear all applicable custom fees and import duties, which are levied once a shipment reaches your country. You will be notified and invoiced by courier service, the shipping courier upon delivery of your merchandise. Delays beyond our delivery estimates may occur due to customs clearance procedures and payments.
  • Please kindly note that we has no control over these charges and cannot predict the exact amounts. We recommend customers to check with your local customs authority before placing an order, to avoid any unexpected charges. 

 

Redelivery

  • Please be aware that for shipments that are not delivered successfully due to provision of wrong addresses, the customer is responsible for shipping charge for both the first and thereafter delivery attempts.